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Yorkshire Water is a water supply and treatment utility company servicing West Yorkshire, South Yorkshire, the East Riding of Yorkshire, part of North Lincolnshire, most of North Yorkshire and part of Derbyshire, in England

Provider

ITS SmartStyle Training

Published

16/04/18

"The course was delivered with the utmost professionalism, there was interaction throughout the course and we have received some excellent feedback from those who attended."

“Whilst we can measure the value of external customer service, the value of internal service has traditionally been more difficult to measure and whilst we have integrated systems to provide exceptionally comprehensive performance for most elements of the chain, we wanted to be able to provide a consistent measure of Customer Service within that chain.   

 

To achieve this, we felt a tailored Customer service package that was fairly role specific and aligned both to our vision and values as well as external measures we use as a company.

 

After spending time with several professional training companies, ITS SmartStyle was able to build a bespoke and tailored package, which included skills and values and behaviours, which would support and enable each individual to carry out their role competently and confidently within a given period. This package would also work alongside our own development plans again to enable colleagues to carry out their roles confidently and competently.

 

ITS SmartStyle provided a comprehensive Customer Service package which worked cohesively with these development plans and would provide those skills and exposure and ability in several different roles that will be relevant longer term  

 

They also provided a consistent and in-depth approach to providing excellent customer service throughout out company chain and the different departments who were to attend so we had the same approach and objective

 

The course was aimed at colleagues working within the Customer Service teams at Yorkshire water to help them implement concepts and strategies to deliver top level Customer service."

 

ITS SmartStyle Training offer a range of bespoke, scheduled and onsite training solutions including ICT with our Microsoft accredited trainers and management professionals delivering Business Skills.

 

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