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Business Skills

Course type

Personal Development

Cost per individual

£495 +VAT
Public course

Cost per course

£1990 +VAT
Client site, max 10 individuals


1 Day

Full/Part time

Part Time


ITS SmartStyle Training

Dates and Locations

30/01/2019 Liverpool
12/03/2019 Bradford
15/04/2019 Liverpool
16/05/2019 Barnsley
19/06/2019 Bradford

Book course

This course is intended for Supervisors, Managers and others who are responsible for improving the performance and development of their team or others within their organization.


This course introduces recognised coaching and mentoring concepts and aims to prepare delegates to boost morale, productivity and opportunity for others by focusing on developing a supportive and collaborative workplace environment.

Download Outline (PDF)

Module 1 - Introduction
  • Coaching or mentoring?
  • What is coaching?
  • What is mentoring?
  • The role of the manager as a coach and mentor
  • Recognizing opportunities
  • Barriers to coaching and mentoring
Module 2 - The Principles of Coaching
  • The benefits of coaching
  • The key principles
  • Coaching styles - directive, confrontational, collaborative
  • 4 Step coaching model
  • The GROW Model
  • Other coaching methodologies
Module 3 – The Principles of Mentoring
  • The benefits of mentoring
  • A mentee’s expectations
  • Building and developing relationships
  • The 3 step mentoring process
  • Evaluating results and outcomes
Module 4 - Assessing Performance & Setting Goals
  • The importance of assessing performance
  • Identifying gaps in performance
  • Causes of performance gaps
  • Addressing a performance problem
  • Identifying potential for development
  • Setting goals or objectives
  • The smart principle
Module 5 – Coaching & Mentoring In Practice
  • Learning styles and their use
  • The importance of the contracting process
  • Questioning techniques
  • Active listening for better understanding
  • The coaching and mentoring skills tool box
  • Observing outcomes & two way feedback
  • Potential coaching and mentoring pitfalls

Book a course

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