ITS Group Home
Category
Business Skills
Course Type
Personal Development
Price Per Delegate
£345 +VAT
Public Scheduled Course
Price Per Course
£1,295 +VAT
On-Site at Customer Premises, Max 10 Delegates
Duration
1 Day
Full/Part Time
Part Time
Provider
Book courseThis course is intended for anyone who needs to communicate more effectively in writing with accuracy, style and impact.
Objectives:Recognise the challenges and skills of effective written communication. Write clear, concise, well structured business documents, using the appropriate language and correct punctuation and a presentable and stylish layout.
Course Preparation:
If possible, it is an excellent idea for delegates to bring examples of the types of written business communication that they will be required to do following their attendance on the course.
- Barriers to Effective Written Communication
- Good Communication Model
- Key Planning Stages
- Know Your Audience & Understand Your Reader
- Setting Objectives to Achieve Results
- Preparing an Outline
- The 4 Key Elements of a Document
- Writing Strong Starts & Closes
- The ABCs of Written Communication
- Accurate, Brief & Clear
- Getting the Tone Right
- Using the Appropriate Words & Phrases
- Projecting a Positive Message
- Passive vs Active Language
- Unnecessary Words & Jargon
- Word Power - Writing in Plain English
- Commonly Confused Words
- Common Punctuation Problems
- Letters
- Passing on Good News
- Requesting Action or Information
- Passing on Bad news
- Selling an Idea, Product or Service
- Responding to Complaints
- Email Do’s & Don’ts
- Email Protocols & Etiquette Rules
- Reports - An Overview
- Objectives
- Structure & Layout
- Proposals
Enquire about a course
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