Call Me Back

Page 1

Looking for more information?

Complete your details below and we'll call you back


Category

Business Skills

Course type

Personal Development

Cost per individual

£250 +VAT
Public course

Cost per course

£995 +VAT
Client site, max 10 individuals

Duration

1 Day

Full/Part time

Part Time

Provider

ITS SmartStyle Training

Dates and Locations

12/02/2019 Liverpool
06/03/2019 Bradford
03/05/2019 Liverpool
09/05/2019 Barnsley
27/06/2019 Bradford

Book course

This course is intended to give people the skills they need to communicate their position, opinions and feelings confidently and assertively. It is also suitable for those recently promoted who require confidence in communicating in new, or perhaps challenging, situations.

Objectives:

The course is a very practical course which investigates how to recognise different behavioural styles and the benefits of using assertive techniques when communicating and negotiating with colleagues, management and customers.

By the end of the course delegates will have participated in a number of practical activities applying the techniques covered during the course.

 Download Outline (PDF)

 

Module One — Understanding Yourself
  • Where Confidence Comes From
  • The JOHARI Window
  • Life Birth Position
Module Two — Behavioural Styles
  • DISC Behavioural Analysis
  • Implications of Behavioural Styles
  • Your Style Under Normal & Pressure Circumstances
Module Three - Understanding Behaviour
  • What is Assertiveness?
  • The Difference between Assertion & Aggression
  • Understanding Passive & Aggressive Behaviour
  • Rights & Responsibilities
  • Turning Limiting Beliefs into Assertive Ones
  • Recognising Triggers
  • The Steps to Assertiveness
Module Four - Preparing to Assert Yourself
  • Verbal & Non-Verbal Communication
  • Effective Use of Voice & Words
  • Establishing Rapport
Module Five — Assertive Techniques
  • Basic Assertion
  • Objective vs Subjective
  • Empathy & Lead In Assertiveness
  • Consequence Assertiveness
  • Using the DESC Script
  • Discrepancy Assertion
Module Six — Assertion in Difficult Situations
  • Handling Requests
  • Expressing Doubts & Disagreements
  • Being Assertive with Aggressive People
  • Disagreeing with Others Positively
  • Averting Conflict
  • Constructive Criticism
Module Seven — Adapting Your Approach
  • The Four Colour Behavioural Styles Matrix
  • How Different Behavioural Styles Communicate

 

Book a course

Fill in your information to book this course. The information you provide on this booking form may be passed to funding bodies, in line with the Data Protection Act 1998, and may be shared with other training providers and possible employers for the purpose of administration, statistical and research purposes.

Booking Form

Please select a date and location from the dropdown to add attendees

There are not enough spaces at this location for this many attendees. Please remove 0 attendees before continuing.

spaces remaining

If you just wish to enquire about this course click here