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Courses > Business Skills Courses > Resolve Conflict - Dealing with Difficult Situations
 
   
 
Resolve Conflict - Channel Pressure
 
Target Audience:  

This course is suitable for all those who want to improve their understanding of stress and enhance their ability to manage conflict situations.

 
   
Objectives:  

To understand the implications of different behavioural styles in both normal and conflict situations to produce win/win outcomes by utilising key communication techniques.

 
   
 
       
     
  Duration: 1 Day
  Cost: £225 + VAT
     
 
  Course Date Location
  20/04/2012 Liverpool
  16/05/2012 Bradford
  11/07/2012 Liverpool
  31/08/2012 Bradford
  24/10/2012 Liverpool
  14/11/2012 Bradford
 

Module One - Understanding Conflict

  • What is Conflict?

  • Recognising the Signs

  • The Phases of Conflict

  • Adapting Your Approach
 

Module Two - Self Awareness

  • DISC Profile Behavioural Analysis

  • Behavioural Principles

  • Implications of Behavioural Styles

  • Your Style Under Different Circumstances

  • Johari's Window

 

Module Three - Communication & Interpersonal Skills

  • Barriers to Effective Communication

  • Overcoming Communication Barriers

  • Questioning & Listening Techniques

  • Non-verbal Communication

 
   
 

Module Four - Handling Everyday Situations

  • Assertive Behaviour?

  • Passive, Manipulative & Aggressive Behaviour

  • Using the DESC Script

  • Expressing Doubts & Disagreement Constructively
 

Module Five - Skills for Dealing with Conflict

  • Constructive & Destructive Behaviours

  • Positive & Negative Feedback

  • The Strategies to Adopt
 

Module Six - Make Yourself Stress Resistant!

  • Simple Behavioural Changes

  • Relaxation Techniques for the Workplace

  • Action Planning