Anyone requiring a robust and transparent approach to resolving problems. The course aims to give people the confidence to deal with problems rather than ignore them or resolve them with ‘quick fixes’. The course focuses on tools and techniques to identify priorities to work on and generate effective solutions that prevent issues recurring.
By the end of the course participants will be able to:
Identify the root cause of problems
Source and collate information related to the problem
Generate solutions to problems
Evaluate and implement possible solutions
Utilise proven practical tools to support problem solving in the workplace.
Be confident in their own ideas based on a clear process