giving people the skills to succeed  
search our website
Courses > Business Skills Courses > Step Up - The First Time Manager
 
   
 
Step Up - The First Time Manager
 
Target Audience:  

Anyone new to a management or supervisory role or who is already in such a role and has not yet received any formal training.

 
   
Objectives:  

The course investigates the role and responsibilities of a manager in today’s business environment and explores the skills needed to communicate effectively, focusing on time management, delegation and influencing strategies and the implementation of activities and the behaviours that create and develop effective teams.

 
   
 
       
     
  Duration: 2 Days
  Cost: £450 + VAT
     
 
  Course Date Location
  23/02/2012 Liverpool
  21/05/2012 Bradford
  28/05/2012 Liverpool
  14/08/2012 Liverpool
  23/08/2012 Bradford
  15/11/2012 Bradford
  19/11/2012 Liverpool
     
 

Module One:  Role Assessment & Personal Development Planning
  • Roles & Responsibilities
  • The Framework of Management
  • Personal Development Needs & Planning
  • Self Awareness
  • Johari’s Window
 

Module Two:  Effective Communication
  • Barriers to Effective Communication
  • Overcoming Communication Barriers
  • Questioning & Listening Techniques
  • The Information Funnel
 

Module Three:  Communication Styles
  • 4 Colour Communication Styles
  • Using Listening & Questioning Skills to Problem Solve
  • Establishing Rapport
 

Module Four:  Assertive Communication
  • Passive vs Assertive vs Aggressive
  • Using the DESC Script
  • Positive & Negative Feedback
  • Expressing Doubts & Disagreement Positively
 
   
 

Module Five:  Managing Yourself
  • The Management Wheel
  • Communicating, Planning, Organising, Directing, Controlling, Reviewing
  • Planning Tools & Techniques
  • Analysing your Time & Implementing Changes
  • Dealing with Time Stealers & Interruptions
 

Module Six:  Delegation

  • Why Delegate?
  • The Art of Delegation
  • 5 Step Process to Delegation
 

Module Seven:  Managing Your Team
  • Using the Appropriate Management Style
  • Influencing Styles
  • Managing Performance
  • Setting Expectations
  • Defining Roles & Responsibilities
  • Setting SMART objectives
  • Motivating Individuals & the Team
 

Module Eight: Team Building
  • Understanding team Dynamics
  • Balancing Skill Sets
  • Allocating Roles with Teams
  • Key Factors in High Performing teams
  • 9 Rules for Building Effective Teams
  • Empowering the Team