This course is aimed at giving people the skills they need to communicate their position, opinions and feelings confidently and assertively.  It is also suitable for those  recently  promoted who require confidence in communicating in new or perhaps challenging situations.

The course is a very practical course which investigates how to recognise different behavioural styles and the benefits of using assertive techniques when communicating and negotiating with colleagues, management and customers.  By the end of the course delegates will have participated in a number of practical activities applying the techniques covered during the course.