Change management is usually targeted at people implementing the process, whereas this course is aimed at people coping with change on a day to day basis.

Participants are introduced to a range of tools and techniques to use in order to adapt to and handle change, whilst maintaining their motivation and individual performance.

At the end of the course delegates will:

• Understand how to respond and rationalise workplace change
• Have explored techniques to maintain their own and team performance
• Have the skills to achieve positive results from difficult situations
• Have the ability to communicate  positively with others  under stressful  conditions
• Understand the importance of maintaining a professional image with customers and colleagues
• Recognise the significance of personal and team positivity