Troubleshooting Microsoft Exchange Server 2003 3 Days £995

 
 
 
Target Audience:

This three-day instructor-led workshop helps students requiring the knowledge and skills to identify and resolve common Microsoft Exchange Server issues.
Prerequisites:
Before attending this workshop, students must have:

Completed Course 2400, Implementing and Managing Exchange Server 2003

-or-

Completed Course 2009, Upgrading Your Skills from Microsoft Exchange Server 5.5 to Microsoft Exchange Server 2003

This workshop is intended for the Systems Engineer already skilled in Exchange Server 2003 support tasks. Students should have one or more years of messaging and network experience supporting Exchange Server. The workshop format is also intended for students who best learn by doing.
MOC Course Number: 2011
Module 1: Introduction to Troubleshooting Exchange Server 2003

Module 2: Troubleshooting Network Connectivity

Module 3: Troubleshooting Public Folders and Mailboxes

Module 4: Troubleshooting Outlook Web Access and Outlook Mobile Access

Module 5: Troubleshooting Client Connectivity

Module 6: Troubleshooting Server Connectivity

Module 7: Troubleshooting Server Performance

Module 8: Troubleshooting Security Issues

Module 9: Troubleshooting the Migration to Exchange 2003

Module 10: Troubleshooting an Exchange Server 2003 Organization

Delegates will learn how to:

Apply knowledge of a troubleshooting methodology to identify and resolve a problem
Identify and resolve network connectivity problems and problems arising from host resolution protocols
Identify and resolve problems with public folders and mailboxes
Identify and resolve front-end server and back-end server issues that cause problems with Outlook® Web Access
Identify and resolve problems with Internet protocol virtual servers such as SMTP, IMAP, and POP
Identify and resolve connectivity problems between servers running Exchange Server 2003, between Exchange Server 2003 and other messaging systems, and problems with relay configurations
Identify and resolve problems with bandwidth, services, database corruption, service failures, disk space, and other server performance problems
Identify and resolve encryption and digital signature issues and problems caused by viruses
Identify and resolve problems related to migrating from Exchange Server 5.5 to Exchange Server 2003
Apply knowledge of troubleshooting methodology to create a troubleshooting strategy and identify the appropriate tools, processes, and procedures for each step of the strategy